Return and Exchange Policy – Sushma’s Collection
We aim to make your shopping experience enjoyable and worry-free. Here’s everything you need to know about our return and exchange policy:
Return Policy
- Eligibility for Returns:
- You may initiate a return within same day from the date of delivery.
- To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
- Items not Eligible for Return:
- Final Sale Items: Certain items marked as “final sale” are not eligible for returns.
- Return Process:
- Contact our customer support at sushmascollection@gmail.com to initiate the return process.
- Our team will guide you through the return process and provide you with the necessary instructions.
- Once we receive the returned item and verify its condition, we will initiate the refund or exchange.
- Refunds for Returns:
- Refunds will be issued via the original payment method within 7 business days of receiving the returned item.
Exchange Policy
- Eligibility for Exchanges:
- You may initiate an exchange within same day from the date of delivery.
- To be eligible for an exchange, the item must be unused, in the same condition as received, and in its original packaging.
- Exchange Process:
- Contact our customer support at sushmascollection@gmail.com to initiate the exchange process.
- Our team will guide you through the exchange process and provide you with the necessary instructions.
- Once we receive the item to be exchanged and verify its condition, we will process the exchange and ship the new item.