Cancellation and Refund Policy
We strive to provide you with the best shopping experience. Here’s everything you need to know about our cancellation and refund policy:
Order Cancellation
- Cancellation Period: You can cancel your order within 4 hours from the time of purchase. Please contact our customer support at sushmascollection@gmail.com to initiate the cancellation process.
- Cancellation Eligibility: Cancellations are subject to order processing status. If your order has already been processed or shipped, it cannot be cancelled.
Refunds
- Eligibility for Refund:
- Cancelled Orders: If you cancel your order within the specified cancellation period, and it meets the cancellation eligibility criteria, you are eligible for a full refund.
- Returns and Exchanges: Please refer to our Returns and Exchanges Policy for information on returns and exchanges.
- Refund Process:
- Once your cancellation request is approved, your refund will be initiated via the original payment method within 7 business days.
- Refunds may take additional time to reflect in your account, depending on your payment provider.
Non-Refundable Items
- Final Sale Items: Certain items marked as “final sale” are not eligible for refunds.
Contact Us
If you have any questions, concerns, or need further assistance regarding cancellations and refunds, please don’t hesitate to contact us at sushmascollection@gmail.com.